Exchange and Cancellations Policy

At Indi-genous, we understand that sometimes things don't work out as planned. That's why we have a clear and transparent Exchange and Cancellation Policy in place to ensure your satisfaction and peace of mind.

Exchange:

If for any reason you are not completely satisfied with your purchase, we offer a hassle-free exchange process. You can request an exchange within 14 days of receiving your order. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your exchange. If approved, you will be eligible to request any alternative product available on our website at the same or higher price as the original product.

Cancellations:

If you wish to cancel your order, please contact our support team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been shipped, we may not be able to cancel it. In such cases, you can follow our exchange process outlined above.

Exceptions:

While we strive to provide the best possible service to our customers, there are certain items that are not eligible for exchange or cancellations. These include personalized or customized items, perishable goods, and items that have been used or damaged after delivery.

We take the utmost care into making sure your product reaches you safely. But, in the unforeseen situation you receive your product in a damaged condition, please contact our support team immediately, mentioning your order ID and specific details. We assure you that we will resolve your issue, leaving you 100% satisfied.

Shipping Costs:

Please note that shipping costs (if applicable to your order) are non-refundable. If you are eligible for an exchange, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions or concerns regarding our Exchange and Cancellation Policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Indi-genous is a positive one.

Thank you for choosing Indi-genous, where sustainability meets style!